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If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt( For wedding dresses and special occasion dresses within 7calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.
Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
See below for additional information regarding our returns and exchanges policy.
Fill in the Return and Exchange Card
The return and exchange card will be find in your package. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package.
Policy May Different Because of the Different Categories
Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.
Full and Partial Refunds
1.Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault.Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.
2.Partial Refunds:
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notify us, you can only get partial refunds.
3.Shipping Costs:
For unwanted items, the return shipping costs should be borne by the buyer.
Return Address
Please contact with the customer service for the return address.
For US customers,we provide new return address in Los Angeles,United States(only for US orders), you can ask customer service staff for detailed address.
Friendly reminder: wedding & special occasion dresses can not be returned to the United States warehouse.
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.
Main shipping methods
We support the following shipping courier. We will arrange the best Courier according to your choice of shipping method and shipping address.
1) Expedited Shipping: Shipping Courier including DHL & UPS; 2) Standard Shipping: Shipping Courier including DHL & EMS & Aramex & UPS & TOLL & TNT & e-EMS & USSF & DPD; 3) Super Savings: Shipping Courier including Epacket & Yodel & AirSmall & DHL packet & BPost;
When will I receive my items?
Item Processing Time
In-stock items will be sent out within 24-72 hours. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays.
Note: Custom-made products such as wigs, wedding, special occasion dresses, processing time is long than other products, please wait patiently.
When will I receive my items after I place an order?
There are three key factors that will decide when you will receive your items.
1) Shipping Time
About 5-7 Business Days
2) Items in stock will be shipped out in 24-72 hours. Normally non-custom items need processing time, and you can check it from the product page.
3) Some unavoidable reasons:
We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.
